Key Responsibilities:
- Respond promptly and professionally to customer inquiries via live chat.
- Troubleshoot and resolve customer issues efficiently.
- Provide accurate information about products and services.
- Maintain high levels of customer satisfaction.
- Document customer interactions and resolutions in the CRM system.
- Collaborate with team members to improve support processes.
- Follow company policies and procedures to ensure compliance.


Qualifications:
- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to work independently in a remote environment.
- Prior customer service or live chat experience preferred.
- Familiarity with CRM software and chat tools is a plus.
- Reliable internet connection and a quiet workspace.