While we cannot provide individual tech support to users who are having difficulty downloading Quickstart Resume Templates, we have attempted to answer some of the frequently asked questions below:
Question: I get an error when I click on the link. Why?
Answer:Perhaps your Web browser does not support FTP (file transfer protocol) within the Web browser window. Try accessing the site with any 2.x or higher browser (IE or Netscape work best).
Question:I get a screen which pops up and says that I am requesting an insecure file. What should I do?
Answer: You should always be careful in downloading files from the Internet, especially executables where you are uncertain of their origin. However, these files are document only and are virus-free.
Question:The information doesn't format correctly in my word processor. Why?
Answer: It could be for one of more of the following reasons:
You did not download the right version of the file. You need to download the version that is the same or prior version of the word processor you are using. Recheck the version of your word processor and try again. You can download several different versions to find the one that works best for you.
You are downloading to a word processor other than Word or WordPerfect. While many claim to import Word and WordPerfect file formats, there can be some formatting changes in the translation. You will need to manually reset the formatting within the document.
You may have a different default page size and/or printer settings. The original files were formatted for 8.5"x11" paper for an HP LaserJet4 printer. You may need to manually adjust the formatting to accommodate your specific printer.
Question: I tried downloading but can't get it to work at all.
Answer: First try downloading the Rich Text File (.rtf) file. If that doesn't work, try downloading the text file. If this works, then the problem is with your word processor, not your browser. If it does not work, your browser likely does not support FTP download.
Question:I tried downloading the text file, but it just appeared in my browser window.
Answer: Some browsers format .txt files into the browser window instead of downloading. If your browser does this, try right-clicking on the link, then choose "Save Target As..." and then save it to your hard drive. You can also copy-and-paste the text from the browser window and save it in your word processor.
Question: I tried everything and nothing seems to work
Answer: Go to our Web-based resume and copy it directly from the screen. It's not pretty, but it will get the job done.
If you still haven't found the answer to your question, you can contact us and describe your problem. While we cannot answer all questions, we will answer questions which can benefit all who visit our site. Please be as specific as possible regarding your question. Those questions that are answered will become part of this FAQ file.
