Question:My cookies are enabled, but I still get an error. What now?
Answer: If enabling cookies on your browser does not solve your issue or if cookies are already enabled, there are three non-browser specific steps to follow:
Check date/time. If your date is off by more than one day, your Web browser may reject the cookie and the Web server will interpret that your browser has cookies disabled. On the Microsoft Windows 9x / NT / 2000 family operating systems you must open the Date/Time Property Sheet. To do this, click on the Start Button, then Settings, and then Control Panel. Locate and double click the Date/Time icon. Verify your date and time are correct. If you are not running on a Microsoft Windows operating system, check with your system documentation on how to set your date and time.
Personal/corporate firewall. If you are operating on a corporate network, check with your system administrator as to whether your company has a firewall and whether it is configured to block cookies, thus preventing full functionality with our site. If you are operating on a home computer, you may have a Personal Firewall Suite installed, which may be configured to reject cookies adding additional security. Check your software documentation to enable cookies.
Browser-reset utility. Contact one of our technical support representatives at 888-491-8833 for instructions on the use of the browser-reset utility. This utility flushes the data stored in your cookie and does not affect the cookies used for other sites.
