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IT Support Services Degree - Online and Campus Programs

What You Need to Know to Work in IT Support Services

Information technology (IT) support services workers must have both excellent customer service skills and be able to identify, analyze, and solve a variety of technical problems. They usually fall into one of two categories--technical support specialists or help desk technicians. Technical specialists typically work in-house, installing and overseeing their company's computer networks. Help desk technicians work with customers over the phone or via email to resolve problems. Entry level PC support services workers are often able to advance into senior positions to deal with more complex technical issues and to manage other IT support service employees.

IT Support Services Training and Education

Education requirements for IT support services professionals vary by employer. You may be able to work in the field without a degree, but most employers prefer at least an associate's or bachelor's degree, generally in computer science or a related field. You can advance your career by upgrading your degree, taking IT support services classes, and obtaining professional certifications. Many employers are willing to help finance continuing education for their employees.

Career Outlook and Salaries for IT Support Services

The U.S. Bureau of Labor Statistics (BLS) predicts that IT workers will have faster than average job growth through 2018. Opportunities should be particularly good in technology-rich industries such as software publishing, hosting and related services, and computer systems design. IN 2008, the median yearly pay for IT support service professionals was $43,450 with the upper 10% earning more than $70,750.
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At University of Phoenix, we believe everyone deserves access to higher education.

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Earn Your Diploma from Home!

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Advance your career with our affordable, self-paced, career-focused distance education programs.

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Earn your degree or diploma on your schedule and succeed at Ashworth College.

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Kaplan University is focused on recognizing the achievements of military and veteran students and offers the flexibility of an online education.

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Give your career a boost with an education from Mayfield College.

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You can get started on a new career with Institute of Technology.

For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at www.iot.edu/disclosure

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ABCO Technology is engaged in the business of providing job training for all types of applications and software used in the real-world job environment.

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