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Customer Service Management Degree - Online and Campus Programs

It often takes persistence and a friendly temperament to remain in a customer service representative position for long. For many, turning customer service experience into a management role presents an enticing opportunity. Customer service managers work in call centers, chain stores, online ordering centers, and on help desks at banks, online companies, and government agencies. You'll be asked to recruit, train, and oversee customer service representatives in developing their efficiency.

How to Prepare For a Career in Customer Service Management

Having customer service representative experience can be a critical component in building a management career. Nothing substitutes for direct customer-company interactions in sales, shipping, returns, technical support, and in the operations of customer care software that tracks your transactions.

Customer Service Management Education Requirements and Degrees

You can enroll in online customer service management degree programs while you continue to work. Many organizations help some of their employees pursue online masters in management or MBA degrees. Or you may be required to attend ongoing customer service management classes after completing your bachelor's or master's degree. The U.S. Bureau of Labor Statistics (BLS) says that employers prefer managers with advanced training in sales management, human resources, information technology, and leadership.

Salary Ranges for Customer Service Managers and Job Outlook

The BLS reports that the median annual wage in 2008 for service managers was $73,520, with top-tier earners drawing $129,770. According to BLS projections, jobs for customer service managers will grow by 12 percent between 2008 and 2018. New managers will need to direct the work of 400,000 customer service representatives expected to take jobs during the decade.

Featured Schools

Results: 10

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Ashford University

TECHNOLOGY CHANGES EVERYTHING ™

You’ve found Ashford University, an evolution in higher education that offers relevant and engaging degrees online, as well as a supportive community where you belong.

Visit www.ashford.edu

Selected Campus Locations:

Online

Selected Programs:

BA/Service Management
BA/Service Management - Mass-market Retail Enterprise Management
BA/Business Administration - Business Management
BA/Business Administration - No Concentration
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Everest College

Leave that dead-end job behind with training from Everest College.

Selected Campus Locations:

Alhambra
Reseda
LA Puente
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Selected Programs:

Diploma - Sales and Customer Service
Bachelor - Business
Associate of Science - Business
Diploma - Business
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Kaplan University

Kaplan University is focused on recognizing the achievements of military and veteran students and offers the flexibility of an online education.

Visit www.kaplan.edu

Selected Campus Locations:

Online

Selected Programs:

AAS in Business Administration - Customer Service
AAS in Business Administration - Retail Management
BS in Business Administration - Management
AAS in Business Administration
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The schools below offer related programs that other inquirers have considered.

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University of Phoenix

At University of Phoenix, we believe everyone deserves access to higher education.

Visit www.phoenix.edu

Selected Campus Locations:

Online
Fresno
El Centro
Ontario
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Selected Programs:

BS in Business/Service Sector
B.S. in Business/Service Sector
A.A. in Business Foundations
A.A. in Foundations of Business
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Strayer University

Continue your education with Strayer University.

Visit www.strayer.edu

Selected Campus Locations:

Online

Selected Programs:

BBA: Retail Management
Undergrad Cert: Bus Admin: Management
BBA: Management
MBA: Professional Studies
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The Art Institutes

With an Art Institutes education, imagine what you could create.

Selected Campus Locations:

San Bernardino

Selected Programs:

Fashion & Retail Management (BFA)

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International Academy of Design & Technology Online

IADT's new Virtual Campus will open doors to online degree programs for imaginative, career-focused students

Selected Campus Locations:

Online

Selected Programs:

Associate of Science in Retail Merchandise Management
Bachelor of Science in Retail Merchandise Management

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California College San Diego

California College San Diego (CCSD) offers degree programs in Medical Specialties, Respiratory Therapy, Healthcare Administration, Business Management and Accounting, Computer Technology and Networking, Computer Programming, and Computer Science. Online programs are offered by our affiliated college, Stevens-Henager College, Salt Lake City/Murray.

Selected Campus Locations:

San Marcos
National City
San Diego

Selected Programs:

Business Management & Accounting - Retail Sales Management (AAS)
Master of Business Administration (MBA)
Business Administration (BS)

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Heald College

Heald College provides hands-on educational programs that can help students prepare for careers in the healthcare, business, legal and technology fields.

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